Our Privacy Policy

This is the privacy notice of Medusa Media Collective LLC. In this document, “we”, “our”, or “us” refer to Medusa Media Collective LLC. We are company number 1234556 registered in the U.S. Our remote work locations are Playa Samara and San Jose in Costa Rica, as well as Sylva in North Carolina. Our registered office is at 459 Alvin Deitz Rd.  Sylva, NC 28779

Introduction

This Privacy Policy discloses the privacy practices for MedusaMediaCollective.com and applies solely to information collected by this website. We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with our website. We highly value the privacy of your personal information. 

1. This/ The following is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. 

What Information (Data) do we collect and process

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

1. Information we process because we have a contractual obligation with you

When you contact us via our contact form or inquire with us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

We may use it in order to:

1. verify your identity for security purposes
2. provide you with or sell our services to you
3. provide you with suggestions and advice on our services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us by using our contact page on the website. However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so
  

4. Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google LLC)

Personal Data processed: Trackers; Usage Data.

Place of processing: United States – Privacy Policy.

Category of Personal Information collected according to the CCPA: internet or other electronic network activity information.

This processing constitutes:

• a Sale in the United States
• a Sharing in California
• Targeted Advertising in Virginia, Colorado, Connecticut, Utah, Texas, Oregon and Montana

This paragraph on “Displaying content from external platforms” has been created with the iubenda Privacy and Cookie Policy Generator (https://www.iubenda.com/en/privacy-and-cookie-policy-generator).

Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

We do not allow posting on our website.

6. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

7. Information relating to your method of payment

Our website does not take payments yet.

8. Information about your direct debit

We do not keep any details of direct debits.

9. Sending a message to us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We may record your request and our reply in order to increase the efficiency of our business. 

10. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

How you can complain

If you are not happy with our privacy policy or if you have any complaints then you should tell us via the contact page on our website. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.  

11. Affiliate and business partner information

We have not yet any affiliations or partners on our website.

This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

12. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved, and better serve our clients.

Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

Our website uses cookies. Medusa Media Collective reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

We also use cookies in the following ways:

1. to track how you use our website
2. to record whether you have seen specific messages we display on our website
3. to record your answers to surveys and questionnaires on our site while you complete them
4. to record the conversation thread during a live chat with our support team

13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.          

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

14. Our use of re-marketing

Our website does not yet use re-marketing. Once we do we update our Privacy Policy immediately.

What are Dynamic Ads?

Dynamic Ads are ads that are personalized in real-time to the user. Unlike static ads that show the same content on every impression, Dynamic Ads enable the advertiser to display a unique creative for different users. Dynamic Ads are the only feasible way to scale up the number of creatives per campaign and to personalize them on each impression.

What is Retargeting?

The main goal of Retargeting Ads is to re-engage site visitors after they have left the site. Dynamic Retargeting Ads are generated based on the actual products or offers viewed on the advertiser’s site. For example if you’ve visited a retailer’s website and viewed a specific product, you might receive a banner ad containing that product. Rather than showing the same ad to every visitor, The Life Coach School’s Dynamic Ad Application will select the most relevant ad copy based on the user’s activity on the site. The Life Coach School’s Personalized Retargeting Platform works when an advertiser places our tag on his website. The tag embeds a third party cookie on the browser of users visiting the site. Using Real Time Bidding (RTB) Ad Exchanges, it is then possible to focus media buying efforts against those visitors. It is important to note that the cookie itself does not contain any personal identifying information. Our Personalized Retargeting ads intelligently match the right offering to each visitor based on his previous activities on the site. Each advertiser using The Life Coach School’s services is responsible to limit the number of ad impressions shown to each user in order to ensure that viewers are not overly exposed to specific ads.

How Can I Remove Myself from Being Retargeted?

Medusa Media Collective makes removing our tracking cookie easy for any user who wishes to do so. Users that don’t want to see Medusa Media Collective Personalized Ads should simply email medusamediacollective@gmail.com.

Disclosure and sharing of your information

15. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

16. Third party advertising on our website

Third parties are not allowed to advertise on our website.

17. Credit reference

We do not use credit reference agencies.

Access to your own information:

18. Access to your personal information

At any time you may review or update personally identifiable information that we hold about you. To obtain a copy of any information that is not provided on our website you may send us a request via the contact page on our website. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

19. Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.

Choice/Opt-In/Opt-Out

All e-mails sent by Medusa Media Collective will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Our emails provide users the opportunity to opt-out of receiving communications from us by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

20. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters:

21. Use of site by children

1. We do not sell products or provide services for purchase by children, nor do we market to children.
2. If you are under 18, you may use our website only with consent from a parent or guardian.

22. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

23. Compliance with the law / Your Rights

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.

You have the right to seek restrictions on the processing of your data.

You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

California Online Privacy Protection Act

Medusa Media Collective does not honor “Do Not Track” settings and/or signals and as such there will be no difference in how we collect or use data, even if you set your web browser to send a “Do Not Track” signal when you visit this Site.

Under FDBR (Florida Digital Bill of Rights):

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of personal data, subject to certain exceptions.
• Opt-Out: Opt-out of the sale or sharing of personal data.

Under OCPA (Oregon Consumer Privacy Act):

• Access: Request access to specific pieces of personal data.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of personal data.
• Data Portability: Request to receive personal data in a portable and readily usable format.
• Opt-Out: Opt-out of the sale of personal data.

Under TDPSA (Texas Data Privacy and Security Act):

• Access: Request access to personal data.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of personal data.
• Opt-Out: Opt-out of the sale of personal data.

Under CCPA (California Consumer Privacy Act) and CPRA (California Privacy Rights Act):

• Access: Request access to specific pieces of personal data collected about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of personal data, subject to certain exceptions.
• Data Portability: Request to receive personal data in a portable and readily usable format.
• Opt-Out: Opt-out of the sale or sharing of personal data.
• Limit Use of Sensitive Data: Request to limit the use and disclosure of sensitive personal data.
• Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.

Under MCDPA (Montana Consumer Data Privacy Act):

• Access: Request access to specific pieces of personal data.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of personal data.
• Data Portability: Request to receive personal data in a portable and readily usable format.
• Opt-Out: Opt-out of the sale of personal data.
• Limit Processing: Request to limit the processing of sensitive personal data.

24. Use of Third-Party Services

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we use third-party services, such as Google Analytics, to improve our website, analyze user behavior, and enhance your overall experience.

Third-Party Services

Google Analytics 4

One of the third-party services we use is Google Analytics 4, which is provided by Google LLC. Google Analytics uses cookies and similar technologies to collect and analyze information about how visitors use our website. This includes details such as your IP address, browser type, device type, operating system, and website pages you visit.

Google Analytics 4 does not identify individual users or associate your IP address with any other data held by Google. We use the information obtained from Google Analytics to understand user preferences, enhance website performance, and tailor our content to better meet your needs.

Google Analytics data is governed by Google’s Privacy Policy, which you can review at https://policies.google.com/privacy. You can also learn more about Google Analytics and how it safeguards your data by visiting https://support.google.com/analytics/answer/6004245.

• Opting Out:

You have the option to opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. By installing this add-on, your visits to our website will not be tracked by Google Analytics.

Google Tag Manager

We may use Google Tag Manager to manage website tags. Tags are small code elements used to measure traffic and visitor behavior, understand the impact of online advertising, and social channels, use remarketing and audience targeting, test and improve our Website, and more.

Use of self-hosted WordPress and SiteGround Hosting

Our website is built on a self-hosted WordPress platform with SiteGround Hosting, ensuring a secure environment for your data.

Use of Cloudflare

We also utilize Cloudflare to enhance our site’s performance and security, which may involve the collection of certain data for optimization purposes.

We do not sell or share your personal information with third parties without your consent, except as required by law. For more details on how we collect, use, and protect your information, please refer to our full Privacy Policy.

Use of Google reCAPTCHA

We use Google reCAPTCHA, a service provided by Google, to protect our website from spam and abuse and to ensure that interactions on our website are carried out by real humans. This privacy statement aims to inform you about the data collected by Google reCAPTCHA and how it is used.

Data Collected by Google reCAPTCHA

When you interact with our website, Google reCAPTCHA may collect the following information:

a) IP Address: Google reCAPTCHA may collect your IP address as part of the verification process to determine whether you are a human user or a bot.

b) User Behavior: Google reCAPTCHA analyzes your behavior on our website, such as mouse movements and interactions, to distinguish human users from bots.

c) Cookies: Google reCAPTCHA may place cookies on your device to gather information about your browsing habits and to enhance the accuracy of the verification process.

Use of Data

The data collected by Google reCAPTCHA is used solely for the purpose of distinguishing human users from bots and preventing spam and abuse on our website. The information is not used for personalized advertising, and it is not combined with other data collected by Google unless you explicitly consent to such usage.

Transfer of Data

By using our website and interacting with Google reCAPTCHA, you acknowledge and agree that your data, including your IP address and user behavior, may be transmitted to and stored on Google’s servers. Google may transfer this data to third parties if required by law or if the third parties process the data on behalf of Google.

Google’s Privacy Policy

For more information about how Google collects, uses, and protects data through reCAPTCHA, please review Google’s Privacy Policy: [Link to Google’s Privacy Policy].

Your Consent

By using our website and interacting with Google reCAPTCHA, you consent to the collection and processing of your data by Google as described in this privacy statement.

Use of Rank Math

We use Rank Math, a third-party SEO plugin, to optimize our website’s search engine performance. Rank Math may collect data about your interactions with our website for analytical and optimization purposes. This may include information about the pages you visit, the duration of your visit, and the actions you take on our site.

Please note that Rank Math operates independently, and its use is subject to its own privacy policy. We recommend reviewing Rank Math’s privacy policy to understand how they handle your data.

Other Third-Party Services

Occasionally, we may engage other third-party services to provide specific functionalities on our website or to facilitate marketing efforts. These services may use cookies or similar technologies to deliver personalized content and advertisements.

Please note that the collection and use of data by third-party service providers are subject to their respective privacy policies, and we do not have control over their practices. We recommend reviewing the privacy policies of these third-party services to understand how they handle your information.

25. Review & Modifications of our privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

Your Consent

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this Privacy Policy at any time with or without notice.